How may I view only "Urgent" Priority tickets?
Question asked by Eric Williams - 7/25/2014 at 11:02 AM
If Priority was inlcuded in the Visible Fields list for the Content pane I might sort that view of tickets.
I also looked at Reports but do not find Priority used there.
Ideally, I'd like to view the Ticket Content pane list filtered by Priority.

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Andrea Free Replied
Employee Post Marked As Answer
Hello Eric!
Priority is included in the "Status" Visible Field. This includes four icons which represent the ticket status, follow up, priority, and pin status. When viewing tickets in the content preview pane you can sort the tickets by clicking on Status. This will list the tickets in order based on the four Status options. 
You may also configure your own Custom Field for priority. Custom fields can be chosen in the Visible Fields section to include in the content preview pane toolbar.
I hope this helps!

Andrea Free
SmarterTools Inc.


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