Only partial text is stored in ticket history
Question asked by Berney Villers - July 23, 2014 at 8:01 AM
Unanswered
If I write a lengthy response to a customer, when they reply back to me, I am only able to see a small portion of what I wrote in the ticket history.
 
Is there a setting that will cause SmarterTrack to keep the full text of the communication?

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Derek Curtis Replied
Employee Post
Any and all responses should appear in the ticket response a customer sends except in cases when a mail server sending the reply concatenates the information that's sent. Regardless, your response should show in the ticket history as a separate ticket, usually denoted with a blue outline while customer responses are yellow.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278

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