Default signature for ticket - read only
Question asked by Ninoslav Rasinec - July 23, 2014 at 1:15 AM
Unanswered
Hello,
 
after recent upgrading to v10.x, our ticket signatures are read-only and agents cannot change their signature. Is there any way that we can keep ticket signatures but to allow agents to change them, as we used to?
 
 
Thanks,
Nino

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Bill Kerekes Replied
Hello Nino,

I'm looking for an answer to this question as well. So far, I've found that you can manually override this read-only setting by following these steps when replying to a ticket. (At least with the way that my company set up SmarterTrack)
1. Click the More... button in the editing toolbar (Below the Subject line)
2. Click the Source button
3. Find the line that contains 'contenteditable="false"' and change this to 'contenteditable="true"'. (With my company's setup, this is located in this line: <div contenteditable="false" id="divSignature">)

This, unfortunately, has to be done for every ticket. I've yet to find a way to either set 'contenteditable="true"' or remove this tag entirely from employee signatures.

Hope this helps you out!

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