Can't Get ActiveSync Working
Question asked by Jon Berry - July 1, 2014 at 10:18 AM
Answered
I have isntalled smaretermail 12 as a trial and I have enabled the activesync and EWS demos as well.  I created a domain, and added an account and added that account as an activesyn account.
 
I cannot add the account via Outlook 2013 or on my iOS device.
 
Is there a detailed howto on this somewhere?  I can't find anything that i have overlooked.

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Employee Replied
Employee Post
We do have two knowledge base articles on how to set up EAS on Outlook 2013 and iOS:
 
0
Hello 
 
I have SmarterMail 11.7  and tried to get the webmail through Gmail which resulted in all mail disappearing from my webmail - which is fine. 
 
I then tried 8 times to add the account to my iPhone and whatever I do, it's not accepting the set up. I've followed the trouble shooting re SSL and changing the port number however whatever I do, I cannot get the settings to be accept on iPhone and so I'm stuck. I need to transfer the emails back to the webmail and the only way I can think to do it, is via iPhone.

What other options do I have?
 
Regards
 
Emma 
0
Tim Uzzanti Replied
Employee Post
Sounds like there might be something improperly configured on the server.  A support ticket should be opened so that a support technician can fully evaluate.
 
Tim Uzzanti
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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