Setting up Outlook 2013 Using Microsoft Exchange ActiveSync

Microsoft Exchange ActiveSync is a data synchronization protocol that uses push technology to sync email, calendars, contacts, tasks and notes to Outlook 2013 and 2016 for Windows and a variety of mobile devices and tablets, including Android, iOS, and Windows devices. (To utilize an Exchange ActiveSync connection, an active trial or subscription is required.) 

NOTE: As listed in the SmarterMail System Requirements, SmarterMail requires a Windows Server 2008 R2 64-bit or higher to run on. While earlier versions may succeed, attempting to enable ActiveSync for use with Outlook 2013 on a Windows 2003 server will result in connectivity issues. 

This article applies to recent versions of SmarterMail Enterprise. View articles for SmarterMail 15.x and earlier.

Setting up Outlook to connect to a SmarterMail mailbox is very simple. Two things to note, however, before you get started:

  1. Make sure you are connecting an account that has Microsoft Exchange ActiveSync enabled for it. For more information, see Configure Microsoft Exchange ActiveSync for Email Accounts.
  2. Make sure your mail domain has a valid SSL certificate as Outlook 13 requires a SSL connection when using EAS. For more information, see Configure SSL/TLS to Secure SmarterMail.

To set up Outlook with Exchange ActiveSync, complete the following steps:

  1. Open up Outlook 2013 and click on the File tab.
  2. Click Add Account.
  3. Click the radio button next to Manual setup or additional server types.
  4. Click Next.
  5. When presented with the Choose Service screen, select or Exchange ActiveSync compatible service.
  6. Click Next.
  7. Enter your user, server and logon information. Be sure to use your full SmarterMail address for the E-mail Address. Your mail server address will generally be in the form of "". (If you are unsure of the mail server address, please contact your SmarterMail Administrator or hosting provider.)
  8. Click Next.
  9. Outlook will automatically test your account settings. When the connection is successful you simply need to close the Test Account Settings pop up and your account is created!
  10. Click Finish to complete the setup of your SmarterMail account in Outlook 2013.
Learn more about using SmarterMail for your email accounts and company-wide instant messenger.


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EAS is a feature of Outlook 2013, but it does not work with Exchange accounts - you need to use the native Exchange connectivity. This is by design; EAS connectivity is for "lite clients", not full-featured Outlook.

At this time, EAS is only for / Hotmail.

Shaun Krombeen (February 24, 2015 at 10:45 AM)
Hi Shaun,

This forum post does not necessarily apply to this application. Outlook 2013 can be configured with SmarterMail via Exchange ActiveSync. When setting up an account in Outlook 2013 to use with EAS, the user can select "Manual setup or additional server types" and then " or Exchange ActiveSync compatible service," which SM is such a service. If you're having trouble connecting, I'd recommend opening a support ticket to get this looked into.

Andrea Rogers (February 24, 2015 at 12:47 PM)

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