license key not valid
Problem reported by Alan Whelan - January 6, 2015 at 2:56 PM
Not A Problem
We are trying to move SM to a new server so and then upgrade it to 13. The server was throwing ASP errors and the service kept crashing so i did a full reinstall. Now the license won't activate and the domain tab shows no domains.
I have reinstalled and then copied over the dat and xml files along with the smartermail folder containing the domains etc. all folders paths are the same as previously used. License manager still says This license CAN be activated.
Any suggestions?

4 Replies

Reply to Thread
Employee Replied
Employee Post
Hi Alan,
What is the exact error you are receiving when you try to activate SmarterMail?  Also run the self diagnostic to make sure there are no permission issues. 
Andrea Rogers Replied
Employee Post
Typically you wouldn't be able to activate a license because the the email address and password don't match the license holder's account credentials or the license has met its activation limits and needs to be reset at Knowing the exact error you see when trying to activate would help pinpoint the issue.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

Thanks for the quick replies,
Andrea, I think i may have defaulted back to the old domains file in hindsight...
So i have reinstalled and moved fresh copies of the files and the server is now registered.
Now there is errors, the mail service keeps crashing with this error:
No connection could be made because the target machine actively refused it
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:

[SocketException (0x274d): No connection could be made because the target machine actively refused it]
   System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +10266458
   System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +539
   SmarterTools.SmarterMail.Remoting.IMail.ListFolders(String sessionStr, String emailAddress, Boolean recursive) +0
   SmarterTools.SmarterMail.Remoting.RemoteMail.ListFolders(String sessionStr, String email, Boolean recursive) +109
   SMWeb.HelperClasses.RemoteWrapper.ListFolders_Inner(UserData usr, String email, Boolean recursive) +63
   SMWeb.HelperClasses.FolderCountHelper.DetectChanges(HttpSessionState Session) +605
   SMWeb.HelperClasses.CustomPage.OnPreRender(EventArgs e) +144
   System.Web.UI.Control.PreRenderRecursiveInternal() +108
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3394
I am now looking as .net, i actually have version 4.5 installed, is this compatible with SM 6.9 ?
I cans find actual documentation to check it ?
Ok i figured it out, there may have been other issues but the final one which seemed to be causing issues was the spool directory was pointing towards a non existing folder.
At the moment there are no errors and mail is coming and going,

Reply to Thread