Hello Jim,

 

Thanks for your time. I do recall we had discussed this issue through a Support ticket. At the moment you were in the process of resolving the backup folders and ensuring the calendar.xml files were included.  You also verified that there was no security applications scanning the SmarterTools folders and the auto-clean was not enabled.

 

Please let us know if you observe any other instances of the files being cleared out or removed.

 

Thank You.