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Forgot password link missing?
Question asked by Joshua Parker - 12/22/2014 at 8:50 AM
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We are going to be implementing a new password policy in the near future and I just noticed the forgot password link is missing from our web portal.  Is there a setting I am missing that causes this link to appear or not appear?

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Employee Replied
12/22/2014 at 9:16 AM
Employee Post Marked As Answer
Under SystemAdmin -> Security -> Advanced Settings -> Password Requirements make sure that "Enable password retrieval" is enabled.  The link for forgot password should then be available.
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Joshua Parker Replied
12/22/2014 at 9:25 AM
Perfect thanks for the quick response.
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Andrea Free Replied
12/22/2014 at 10:34 AM
Employee Post
One other note on this: Your users must have a backup email address configured in order to use the Forgot Password functionality. This can be added or modified at the user level by going to Settings -> My Settings -> Account Settings -> User tab.
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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