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Occasional crash of Smartermail
Question asked by Christian Schmit - February 10, 2015 at 9:12 AM
Unanswered
On one of our Smartermail servers we occasionally encounter a crash of Smartermail (about 4 times per year).
We already went though this problem with Smartertools support and their conclusion was that the .NET installation is corrupt.
 
Some information about this Smartermail installation:
 
Server: Dell R720 (32GB RAM) with hardware Raid-10 using 10k SAS drives
OS: Windows 2012 Server Standard with .NET 4.5.2 and all updates installed
Smartermail version 13.2 using IIS 
Message traffic handled by this server: approx. 38000 emails per day
 
The server is dedicated to Smartermail, there are no other applications on this server.
 
During the last 12 months this problem happened only 4 times.
 
03 Apr 2014 (smartermail v11.7)
25 Aug 2014 (smartermail v12.3)
02 Sept 2014 (smartermail v12.3)
07 Feb 2015 (smartermail v13.2)
 
Windows log shows the following 2 errors (within the same second) when smartermail is crashing:
 
Event 1026 .NET runtime:
Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000018A5F4FC
 
 
Event 1000 Application Error:
Faulting application name: MailService.exe, version: 13.2.5511.17049, time stamp: 0x54cf43cf
Faulting module name: asapsdk.dll, version: 8.0.0.49, time stamp: 0x4f38a4c6
Exception code: 0xc0000005
Fault offset: 0x000000000013f4fc
Faulting process id: 0x17b8
Faulting application start time: 0x01d0428689b00474
Faulting application path: E:\Smartermail\Service\MailService.exe
Faulting module path: E:\Smartermail\Service\PlatformDependent\x64\asapsdk.dll
Report Id: 3f5e5a19-aec6-11e4-943d-90b11c18ddb6
Faulting package full name: 
Faulting package-relative application ID: 
 
 
Did anybody already encounter/solve a similar problem?
Is uninstalling / reinstalling .NET the way to go?
Could upgrading to Wndows 2012 R2 be an option?
 
thanks,
 
 

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