SmarterTrack 5.x Released

SmarterTools is proud to announce the release of SmarterTrack 5.x. New features of the help desk software include:

  • A task management system
  • A follow-up system
  • Call logging
  • A mobile-optimized application for on-the-go access to tickets
  • A file manager for tickets and live chats
  • The ability to to send files to agents during live chats
  • New external providers and improved Web services
  • And more...

For more information, see the SmarterTrack Features page. A complete listing of the new features and enhancements is available on the SmarterTrack Release Notes page.

SmarterTrack customers with current upgrade protection can download SmarterTrack 5.x as a FREE major version upgrade. To access this latest version, visit the SmarterTrack Download page.

If you have questions about the SmarterTrack 5.x release, contact us at

Thank you for using SmarterTools products!