What is SmarterTools' upgrade protection policy?
SmarterTools customers
are provided 12 months of upgrade protection coverage with the purchase
of any new SmarterMail, SmarterTrack, or SmarterStats license. Upgrade
protection includes access to all major and minor version upgrades for
12 months from the date of purchase at no additional charge.
For example, if a new SmarterMail license is purchased on September 1,
2009, upgrade protection will expire on August 31, 2010. During this
time, the customer can download and install any minor version
upgrades—and, if SmarterTools issues a major release of SmarterMail
before expiration date, the license can be upgraded to the latest
version at no additional charge. With SmarterTools’ upgrade protection
coverage, customers will always have access to the latest features and
fixes.
I have current upgrade protection coverage. How do I upgrade my software to the latest version?
If you have current upgrade protection coverage, SmarterTools
will automatically upgrade your license key to
the most recent version when
new versions of SmarterMail, SmarterTrack, or SmarterStats are released.
This will allow you to download and install the newest version of the
product from the SmarterTools website.
How do I extend/renew my upgrade protection?
Customers can renew their upgrade protection up
to 60 days before their current coverage expires, ensuring continuous
coverage for an additional 12 months at only 40% of the new product
price.
For example, the customer that purchased a new SmarterMail license on
September 1, 2009, may renew his upgrade protection as early as July 1,
2010 (60 days before his current upgrade protection coverage expires)
to extend his upgrade protection coverage through August 31, 2011.
My upgrade protection expired. How do I reinstate upgrade protection coverage?
SmarterTools offers upgrade protection
reinstatements to customers whose upgrade protection coverage has
expired for 85% of the new product price. Upgrade protection
reinstatements allow the customer to upgrade to the most recent version
of the product and include 12 months of upgrade protection coverage at
no additional charge.
For example, if a customer purchases a new SmarterMail license on
September 1, 2009, and does not renew upgrade protection coverage, the
initial coverage term will expire on August 31, 2010. After this date,
an upgrade protection reinstatement is required. If he purchases a
reinstatement on November 1, 2010, he will be able to upgrade to the
latest version of SmarterMail and will receive upgrade protection
coverage through October 31, 2011 at no additional charge.
Because reinstatements are priced much higher than renewals, it is
generally more cost effective to maintain current upgrade protection
and remain on the latest version than to allow upgrade protection
coverage to expire and then reinstate later.Article ID: 506, Created On: 9/11/2009, Modified: 1/16/2012