Revert a Licensed Version of SmarterTrack to the Free Edition

This article applies to versions 1.x - 14.x. View steps for recent versions.

In order to remove a SmarterTrack installation's license key and revert it back to the Free Edition, the database will need to be edited. Follow these steps to revert a licensed version of SmarterTrack to the Free Edition: 

  1. Open IIS and stop the SmarterTrack app pool. (If you are running an older version and using SmarterTrack's web server, stop the SmarterTrack web server instead.)
  2. Open SQL Server Management Studio.
  3. Run the following queries:
    NOTE: If you use a different database table prefix in your database, you will need to alter the st_ prefix accordingly.
    delete from st_GlobalSettings where SettingName = 'LicenseKey';
    delete from st_GlobalSettings where SettingName = 'LastActivationResult';
    delete from st_GlobalSettings where SettingName = 'ActivationKey';
  4. Start the SmarterTrack app pool. (If you are running an older version and using SmarterTrack's web server, start the SmarterTrack web server instead.)
  5. Note that running these SQL queries will not touch any ticket, customer, or settings data stored within your database; it will only affect the activation information for SmarterTrack.

 

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