This article applies to versions 8.x-16.x. View articles for recent versions.
Regularly backing up your email files is a good practice to keep as it helps prevent the loss of important data in the event of a hardware crash, hard drive corruption, system failures, etc. This article explains which files need to be backed up manually or via a backup solution, such as BackupExec or Veritas.

NOTE: If there is no prior backup solution in place, we recommend following our KB, Regularly Back Up SmarterMail Using RoboCopy.

Backing up Data
  • When backing up a SmarterMail installation, include all .xml and .dat files found in the Service directory of the install path, which is located at C:\Program Files (x86)\SmarterTools\SmarterMail by default.
  • All SmarterMail domain folders must also be backed up. By default, SmarterMail domains are located in the C:\SmarterMail\Domains directory.
  • If you have custom skins, include the MRS\Skins folder of the installation path in your backup.
  • No registry settings or databases are necessary to back up your SmarterMail install.
Restoring Data
  • When restoring files, make sure the SmarterMail Service is stopped.
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