SMTP Settings for Outlook365 and Gmail

To send emails in SmarterTrack you will need to configure the SMTP settings for the Brands and Departments. These are the settings you will need to enter when using Outlook 365 and Gmail. For more information on how to configure the SMTP settings please refer to the knowledge base article -- Send Automated Emails from SmarterTrack

Applies to All Versions of SmarterTrack

Office365 with SSL
SMTP Server: This should be your mail server name. (e.g.
SMTP Security: Enable SSL
Port: 995
Office365 with TLS
SMTP Server: This should be your mail server name. (E.g.,
SMTP Security: Enable TLS
Port: 587
SMTP Server:
Port: If SSL is enabled use Port 465. If TLS is enabled use Port 587.
Auth Username: This will be your full Gmail address. (e.g.
NOTE: When using Outlook365, if the "From Address" and "Auth Username" do not match, there is a potential need to configure "Send As" privileges for your mail server. You may also need to set up SMTP relay on your Office365 account.
For more information on the other settings please refer to the Brands page of our SmarterTrack Online Help.


Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.


customers emails are working, but only Events email are not... We have added custom events for ticket let say if msg receive greater than 1. Such email are not sending by ST and no record in smtp log file.
ST ver 12

Tahir (8/21/2017 at 7:30 AM)
That would indicate that the event isn't firing. Try setting the condition to message received greater than 2 and see if that makes the event fire. You'll also want to make sure any other conditions that are set are also being met...and that the Action you set up is set correctly. Feel free to email sales@ for more information or assistance.
Derek Curtis (8/21/2017 at 9:21 AM)