Attachment Upload Error – “Token not found in settings” After Updating to Build 9805

Problem reported by socunishz - Today at 9:37 PM

Submitted

We are experiencing an issue with email attachments after updating SmarterMail to Build 9805.

Since installing this update, several of our users have been unable to attach files when composing new emails. Regardless of the file type or extension, whenever a user attempts to attach a file, the following error message appears:

"Token not found in settings"

As a result, the attachment is rejected and users cannot attach files to their outgoing emails.

We have performed several troubleshooting tests, including:

Tested multiple file types and extensions. The issue occurs with all file types.

Tested the issue using different web browsers (Google Chrome and others).

Tested using private/incognito browsing mode.

Confirmed that the issue affects multiple user accounts, not just one specific account.

Unfortunately, none of these tests resolved the issue.

Important: Before upgrading to Build 9805, the attachment functionality was working correctly without any issues. The problem started immediately after installing this update.

We have attached a screenshot showing the exact error message for your reference.

Could you please investigate this issue and let us know:

What is causing the "Token not found in settings" error?

Is this a known issue or a regression introduced in Build 9805?

Is there any workaround or configuration change that can resolve the problem?

Is a hotfix or patch available to address this issue?

This issue is affecting multiple users in our organization and preventing them from sending emails with attachments. We would appreciate your assistance in resolving it as soon as possible.

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