How to enable HTML content in Ticket Thread?
Question asked by David Jeba - 12/6/2014 at 3:30 AM
When a ticket is created it displays only non-html content.
how to enable HTML view in default threads?
Tables, Links, images and fonts

4 Replies

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Andrea Rogers Replied
Employee Post Marked As Answer
Hi David,
To view a ticket message in HTML you can use the Settings icon (this is grey gear icon next to the up and down arrow buttons). Click on that and choose "Show HTML". There's currently not a way to view tickets in HTML by default. 
I hope this helps!

Andrea Rogers
SmarterTools Inc.


Carlos Quintero Replied
Please add the option to Show HTML by default. It is inconvenient to click the "Show HTML" option for each ticket. Thanks.
Roeland Buisman Replied
I think it is quite important to have this as default. I have to click basically every time the button view HTML :-(
Emanuele Tomasi Replied
Any news regarding this thread?
We have a lot of tickets with tables, etc...and with "non-html" view is impossible to see them, we have to select every time "Show HTML", can you add the possibility to select by default non-html or html?

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