ActiveSync new problem build 9735
Problem reported by Douglas Foster - 9/1/2026 at 7:04 AM
Resolved
Ticket opened.
Some users lost their EAS protocol option, apparently as a result of the upgrade.   Do not know why.
After re-enabling the protocol, synchronization does not work properly.   The connection occurs but only one message is displayed.
Note:  should not be related to app passwords because we our EASE users have Active Directory logins, which of course are incompatible with SmarterMail 2FA.
Derek Curtis Replied
Employee Post
Thanks, Douglas. That IS odd. However, I don't see a ticket on this. Did you want me to create one from this post? 
Derek Curtis
CCO
SmarterTools Inc.
Douglas Foster Replied
Ticket# 38D-32299603-005D
Derek Curtis Replied
Employee Post
Thanks, Douglas. Found it.
Derek Curtis
CCO
SmarterTools Inc.
Douglas Foster Replied
Marked As Resolution
How embarrassing!

We ran out of licenses, so of course it stopped working for the n+1 users.
Derek Curtis Replied
Employee Post
Occam's Razor! It happens, Douglas. There's a ton of things that need to be monitored these days. Glad it was an easy fix!
Derek Curtis
CCO
SmarterTools Inc.
Brian Replied
If you migrate to EM Client as mobile clients it uses EWS instead of EAS and there is a ton of money to save on those licenses.

Just FYI.

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