Novice Q: smartermail routing rules missing
Question asked by Stephen Smith - 8/12/2026 at 2:02 PM
Unanswered
Greetings.  Please understand I am a novice smartermail administrator.  I am currently logged in as this Primary Administrator: https://screen.caduceus.link/Qk7X5rky    

....and I am trying to find the Routing Rules  menu, which seems to be missing.  I am on smartermail linux, Pro version.

Can anyone offer advice?

Thanks,
sbsmithjax
Stephen Smith Replied
Additional information:
Here is ultimately what I am trying to accomplish.  I have one domain that has 10 boxes.  I have two outbound gateways.

I would like 9 of the boxes to use gateway A.    I would like 1 specific box to use gateway B.

Can that be accomplished?

Regards,
sbsmithjax
Millennium Systems Replied
Are you on a current version? Routing Rules where added on Build 9475. Your screen is also missing a few other Settings menu items (Other Protocols, SMTP In, SMTP Out, Spamfoo Dashboard) but perhaps it is different on Windows.
Kyle Kerst Replied
Employee Post
I concur with @Millennium Systems - it looks like you may be missing a few menu options that were added/rearranged in recent updates and I recommend getting an upgrade completed after taking a full backup of the environment for good measure. 
Kyle Kerst
Lead Internal Network/System Administrator
SmarterTools Inc.

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