Attachedfile image links generate {"success":false,"message":"No Access"} right after upgrade to v.9652
Problem reported by Arthur Grandovskis - 6/23/2026 at 5:43 AM
Being Fixed
Our client has reported having issues with their email signatures in web mail, particularly the images which all of a sudden stopped working. The issue started right after the SM was upgraded to the latest version: 9652. When i copy the link from the source code in the web email signature, the image links serve: 
{"success":false,"message":"No Access"}

Just to confirm, no changes were made to the server or SM config apart from the upgrade to v9652.
Hennasy Kerst Replied
Employee Post
A bug where images weren't showing in signatures in the newest version of SmarterMail was able to be replicated, and it was escalated to development. The fix will be included in the next version of SmarterMail.
Hennasy Kerst
System/Network Administrator
SmarterTools Inc.

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