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Date Formatting

Problem reported by YS Tech - 4/14/2026 at 3:24 AM

Submitted

Sticky

Hi,

I've just been looking at my reports and was getting a bit confused when entering my dates, as they weren't coming up as expected.

e.g. See the top date i've entered, thinking it was dd/mm/yyyy, but all the results show as mm/dd/yyyy.

Is there a setting i'm missing, or is this a bug?

I would expect it to be one or the other, not both?

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Derek Curtis Replied

4/14/2026 at 7:35 AM

Employee Post Marked As Resolution

What are the local settings you've set in SmarterMail, and do they match your browser settings? I'm wondering if this is just a display error.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

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YS Tech Replied

4/14/2026 at 9:51 AM

Marked As Resolution

Hi Derek, as far as i'm aware i'm all setup for UK time zones and Local settings.

I'm not sure about Google Chrome, where would i find this?

My Mac date format is also the same as above.

It is however the same on Firefox as well.

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Derek Curtis Replied

4/14/2026 at 9:57 AM

Employee Post Marked As Resolution

That should be fine and enough info for us to test. In Chrome, I believe it's the Language settings that dictate time and date formats.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

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YS Tech Replied

4/14/2026 at 10:02 AM

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This is set to English in Google Chrome.

Thanks

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YS Tech Replied

4/17/2026 at 4:30 AM

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@Derek, any news, able to replicate?

Thanks

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Derek Curtis Replied

4/17/2026 at 11:28 AM

Employee Post Marked As Resolution

The only way we've been able to replicate this if the browser locale is mismatched to the operating system. Is Chrome set to English or GB-EN to match the OS?

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

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YS Tech Replied

4/17/2026 at 11:39 AM

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Thanks Derek, i'm Mac based, so not sure if that makes any difference.

My Chrome Language settings:

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Derek Curtis Replied

4/17/2026 at 1:29 PM

Employee Post Marked As Resolution

Yeah, see if there's an option for "English - UK" or something similar. It looks to me like Chrome is set to English (US), but your OS is set to English - GB. That may be the issue.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

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YS Tech Replied

4/18/2026 at 11:37 AM

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I've added but its still the same:

Also restarted Chrome just in case.

Date selection is correct, it's just the charts and data that's not.

Thanks

Anthony

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