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I wanted to reach out and hear about your experiences with a specific syncing issue.
Have any of you encountered problems with mail folder synchronization on Android devices, specifically Samsung phones? I have a client using two Samsung S24 devices, both recently factory reset and running the latest firmware. Both have been set up identically as Exchange accounts.
The issue is that after a certain amount of time, the folder status and contents are no longer consistent across both devices. Despite the identical setup, they seem to fall out of sync with each other.
Has anyone seen this behavior before or found a specific setting in SmarterMail or on the Samsung side that resolves this?
Looking forward to your insights!
A customer has frequently reported an issue regarding two identical Samsung S24 devices. Both phones are running the same firmware and software versions, and the same Exchange account is configured on both using the Samsung Mail app.
The customer noted that when he moves emails into subfolders, the folder structure does not sync correctly and remains inconsistent between the two mobile devices. I was able to reproduce this behavior on a different smartphone using Samsung Mail and Nova.
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