All email going to Junk Folder
Problem reported by Larry Townsend - 3/25/2026 at 11:25 AM
Resolved
This just started with all the email going to Junk folder. We have not changed any setting other than updates. We are on 9575, anyone else having issues?
Dillon Murray Replied
Employee Post
Hi Larry,

I went ahead and created a ticket with you from this community post. I'll follow up over there.

Thank you,
Dillon Murray
System/Network Administrator
SmarterTools Inc.
Larry Townsend Replied
I had a ticket. It was an easy fix. Do not know how i missed this one. Had to Whitelist External Gateways. Setting>Security>Whitelist our range of external Ip's to bypass spam checks.

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