Outgoing SMTP connections are all timing out, since 3/4/26
Problem reported by Paul White - Today at 11:44 AM
Submitted
Back on 3/426 at little after Noon.  Our mail server started getting timed out connections for outgoing SMTP for delivery.  I have checked everything I can think of.  Nothing has changed on the box, was working for months when this suddenly started happening.  exact error message in delivery logs is this

[2026.03.06] 12:24:15.161 [10002] Exception connecting to [redacted IP Address] (Id: 1)
[2026.03.06] 12:24:15.161 [10002] System.TimeoutException: The operation has timed out.
[2026.03.06]    at MailService.RelayServer.Clients.SMTP.ClientConnectionSync.Connect(Int32 connectionId, Int32 timeout)12:24:15.161 [10002] Connection to [redacted IP Address]  failed (Id: 1)

This is an older smartermail install.
SmarterMail Enterprise
Build 7068 (May 9, 2019)

Server is running Windows Server 2008 R2.

Plenty of memory and disk storage.

This is not a high volume box. deals with maybe a couple hundred outgoing emails each day.

I checked the SSL cert and it was still good, and installed correctly.
I even tried disabling it and still nothing.

It doesn't matter what email address I try sending too, anything with an outside hosted domain gets the same timeout issue.  I tried sending to another mail server I run ( running the latest version of Smartermail on that one ) just to see if there is any communication between the systems. And its like the connection is not even making it to the server.  I am tempted to say this is a networking issue.  Like something is blocking the traffic.  I even disabled the firewall and that made no difference.  

Any thoughts?
Paul White Replied
Nevermind, I figured out the issue. I used telnet to try connecting from the problem server to one I control.  
port 25 wouldn't connect.  Other ports were fine.  contacted our colo provider, and found they had disabled port 25 due to some spamming issues with another customer on the network.  Getting that resolved now.  

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