Clean shutdown suggestions

Problem reported by Cris Mead - Yesterday at 9:03 AM

Submitted

Hello everyone,

we've been facing issues for a long time with what I expect is not a clean shut down, every time we reboot the server for SM updates or windows updates, we hold our breath to see if the domains and user come back...

we have Windows Server, and using iSCSI on a QNAP NAS...

Does anyone have suggestions on how to do a clean boot?

4 Replies

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Douglas Foster Replied

Yesterday at 11:04 AM

Sounds like you are on an older build.

The clean shutdown solution is to manually stop the SmarterMail service, then watch in Task Manager until the MailService.exe process actually goes away. Once this happens, you can manually reboot. I believe this has been addressed on newer builds, as I have not been burned in awhile.

I have also seen past problems with specific user accounts not loading at startup. When I would search the user account list, the affected accounts would have a red alarm icon. Log file (forget which one) would confirm a problem. I think the suspected cause was a locked file, but never proven. Stopping and restarting the SmarterMail service always caused the problem accounts to appear. Have not seen this in awhile either.

I am on Build 9287 at the moment.

Curtis Kropar www.HawaiianHope.org Replied

Yesterday at 4:42 PM

What version of SM ?

Is it all of the data Domains and user accounts are on the NAS and the connection is not re-established on restart ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

Cris Mead Replied

Yesterday at 6:31 PM

sorry i typed this in before i left work, but must have missed sending it

Build 9434 (Oct 30, 2025)

@Curtis all data is on NAS and though we have had connection not established, it happens when it also is established on restart (we use 'delayed start' to make sure the NAS is connected)

@Douglas - yea we are leaning to wards a locked file, but we are always forced to pull data from the archive to get domains/users back

Douglas Foster Replied

Yesterday at 7:42 PM

About the NAS...

My configuration uses iscsi connections, which depend on network. So I have to configure service for delayed start so that the dusks exist when the service is started. Could that apply in your setup?

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