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Problem reported by J Lee - Today at 9:58 AM
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Hi SmarterTrack Dev

Currently there is no way to sort tickets by Reply Date?  

This should be the SmarterTrack default or, at the very least, an option. 

If someone replies to an old ticket and you miss the email notice, no one sees this new support request, especially if the ticket is old. The default sort date of Idle time will sort it to the bottom. 

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273
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