Lots of error messages in IMAP Log
Problem reported by Rudolf - 11/5/2025 at 1:12 AM
Submitted
Hello,
i have a lot of error messages in the imap log.
They all look similar to this (but with different names an mailboxes):

[2025.11.05] 08:22:11.737 [xxx.xxx.xxx.xxx][42022113] Failed to fetch data item 7608 from GRP file for user@domain.com in Gelöschte Objekte.

The data item number can be different, the mailaddress and the Foldername.
At the moment, none of the customers is complaining, but I would like to know if there is a problem.
Currently runnning version 9378.
Any ideas?
Thank you
Rudolf
Andrew Barker Replied
Employee Post
This error message generally indicates that the user's mailbox believes a message exists, but it cannot be found in the expected GRP file. This is typically because of GRP corruption. Given the version you are running, there is also a chance that it is related to an issue that was fixed in build 9413.

Fixed: Message counts that display on a folder don't match the number of messages.
If updating does not resolve the issue, then it's likely that there is something like anti-virus software that isn't properly excluding the domain directory.
Andrew Barker Senior Software Developer SmarterTools Inc. www.smartertools.com

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