News item does not display added images when viewed anonymously

Problem reported by Cem Alacayir - 10/21/2025 at 5:46 AM

Resolved

This problem still exists with SmarterTrack Build 9413 (Oct 9, 2025).

When you upload/add images to a news item, if you are logged in as a user/admin, you can view the images in the post but when you log out to view the post anonymously, the images are shown as broken.

I observed the image tags are rendered with src like this:

<img src="/Management/NewsItems/frmAttachment.aspx?newsattchid=25" style="width: 750px;" class="fr-fil fr-dib">

If I copy the src /Management/NewsItems/frmAttachment.aspx?newsattchid=25 and open it directly in the browser (anonymously), this error is shown (thus the image is broken):

Invalid Permissions

If I open /AvatarHandler.ashx?newsattchid=25 url (note that I pass the same newsattchid) directly in the browser, then the image is displayed.

So there seems to be a bug in news item, i.e. image tags are rendered with src /Management/NewsItems/frmAttachment.aspx?newsattchid=25 where they should be rendered with src /AvatarHandler.ashx?newsattchid=25

These are public news items so the permissions are correct because you can view the news item page text but not image.

2 Replies

Reply to Thread

Derek Curtis Replied

10/28/2025 at 9:35 AM

Employee Post

Hi, Cem

I see this on our test install as well: if you're not logged in, you can't see an image in a News item, but when you're logged in, you see it. I'll get this in front of the devs. Thanks for pointing it out!

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Cem Alacayir Replied

11/8/2025 at 2:41 AM

I can confirm the issue is fixed with Build 9441 (Nov 6, 2025), thanks.

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