These are new links created in the past six months in the webmail. I thought it was a transient issue which would be fixed. I am talking about URL-encoded escapes like %2b %2f and slash, not the backslash. The user is using the default language.
I cannot provide exact links as affected files contain dangerous or sensitive information. However, since the upgrade I had to restart the server and the links are, indeed, now working.
The most recent example was last week attempting to share a file with a class, but the generated URLs did not work. Over the past couple of days I upgraded to the latest release, and the problem persisted after the upgrade. I restarted, did not test, again, and forgot to post this thread until today.
So, good news, this does not appear to be a problem, anymore. But, I will be watching you SmarterTools... always watching.