Unread messages in a subfolder

Idea shared by Daniele (TDBnet) - 10/10/2025 at 1:39 AM

Declined

Hello!

In the webmail, if a subfolder contains unread messages but its root folder is collapsed, I can't be noticed of that until I'll uncollapse it.

When the new message arrive I can have a browser notification, but if I want to read it later, is there a way to have evidence of the presence of unread messages in an uncollapsed subfolder of a folder?

This problem was submitted to me by a user that uses filters to move new messages directly in their dedicated folders (and subfolders).

See this:

Uncollapsed folder "test". No evidence of unread messages in a subfolder:

Collapsed folder "test":

Thank you for your suggestions!

Daniele

2 Replies

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Curtis Kropar www.HawaiianHope.org Replied

10/14/2025 at 10:45 PM

This was proposed back in 2/25 :

https://portal.smartertools.com/community/a96773/show-total-unread-email-on-parent-collapsed-folders.aspx

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

Derek Curtis Replied

10/28/2025 at 7:21 AM

Employee Post

We're going to back burner this for the time being. Looking at how other web clients do things, they do show unreads on the respective sub-folders, but no indicators on parents. It's not a bad idea by any stretch, just not something we'll be implementing in the near future. I changed this thread to an Idea, and noted the other thread as well.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

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