Hello everyone,

Some years ago, I already wrote a detailed post about this topic, but unfortunately I couldn’t find it again right away — so here is a revised version of the request.

Our customers increasingly require an audit log for each mailbox that allows users to independently track sent and received messages directly in webmail.

Key information should include at least:

• Sender and recipient address

• Subject line

• Date and time

• Attachment information

• Total mail size

To ensure maximum clarity and usability, the data should be displayed in a clean, tabular view. This allows mailbox owners and administrators to get a complete overview at a glance without having to open individual log entries. Columns should be sortable and filterable.

In addition, a powerful search and filtering function (by recipient, sender, subject, date range, attachment, etc.) would be extremely valuable.

For domain administrators, a centralized overview of all mailboxes with the same table-based search and filtering functions would be ideal, combined with role-based access control to ensure that only authorized persons can view the logs.

From an operational perspective, we run a multi-tenancy environment with many customers. Each time a customer asks when an email was sent, received, or possibly blocked, our team currently has to manually dig through server logs.
This is:

• Very time-consuming,

• Adds no real value for us as service providers, and

• Can easily be delegated to the customer if appropriate tools are available.

A self-service, tabular audit log would:

• Increase transparency for the end customer,

• Reduce workload on our support team,

• Accelerate troubleshooting,

• Help companies comply with legal requirements (e.g., traceability, archiving, compliance), and

• Significantly improve the overall customer experience.

Additional helpful enhancements could include:

• Export function (CSV/Excel) for further analysis or compliance reporting

• API access for integration into existing monitoring or ticketing systems

• Role-based access control (e.g., mailbox owner vs. domain admin)

• Optional logging of message delivery events (delivered, deferred, bounced, quarantined)

• Retention policies configurable per tenant

I kindly ask you to review this request and consider implementing it in one of the upcoming releases.
I am convinced that many administrators and customers would highly appreciate this functionality.

Thank you very much for your time and support.