SmarterMail 9406 calendar issues with MSOutlook (MAPI) and EM Client (EWS)

Problem reported by Gabriele Maoret - SERSIS - Today at 1:01 AM

Submitted

IN SM9406, when creating a calendar appointment from some MSOutlook (MAPI) clients and MANY EMclient (EWS) clients, the appointment itself is NOT saved on the server and other users DO NOT see it.

Resynchronizing the client simply causes the created appointments to disappear.

Downgrading to 9392 solves the problem, but the appointments must be recreated from scratch.

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

3 Replies

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Brian Bjerring-Jensen - VonBjerring GmbH Replied

Today at 2:22 AM

Hi Gabriele

I have just made a few and all of them sticks in Outlook as they should. Have you rebooted the server??

I can even see them in webmail.

Gabriele Maoret - SERSIS Replied

Today at 3:32 AM

Yes, server rebooted. MS Outlook seems to have less issue (only 2 customers had this problem).

The worst is EM Client, with dozens users reporting it...

Downgrade immediately solved...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Richard Laliberte Replied

Today at 5:58 AM

We had a few clients report that they get a red saving error when updating calendar events in webmail, so it might not be strictly related to sync problems. I wasn't able to get the error hopefully i get can someone to send me a copy today.

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