Hello,
Some customers reported to us that when they change (from webmail) informations for a contact, the changes are not saved.
No error is displayed when you click on save, it closes the editor modal, but if you re-open the contact, the changed informations are not reflected.
I was also able to reproduce this on my personal test account.
I'm not sure which update broke this though. We're currently running 9371.
We're hoping for a quick fix for this as it's very problematic.
EDIT:
I upgraded to current latest (9478) and the issue seems to be resolved.
However I'm unsure if it because of the upgrade or because of the restart of SM due to the upgrade.
In the release notes I can see some fixes about contact groups, but not for this particular changes-to-a-contact-are-not-saved issue.
Fixed: Contact groups are not editable and do not appear in autocomplete when composing messages.
Fixed: EWS contact images do not sync to SmarterMail when the images are removed.
Fixed: Unable to add members to a contact group.
Is the reported issue related or should I be still concerned and look at it deeper ?
Kind regards.