Block Authentication by Country randomly resetting

Problem reported by Jay Altemoos - 9/8/2025 at 7:29 AM

Resolved

Good day,

Is anyone else seeing an issue with the Block Authentication by Country list randomly being reset? The current build we are running in build 9322. For some odd reason and it happened several times now that the setting we have to blocking authentication by country gets reset for no reason. We have the setting set to only allow countries we specify and block the rest. From what I recall we first saw this issue on version 8747 possibly? It's been awhile so I don't recall the exact build number, anyway I opened a ticket with support already on this because it's now reset itself at least 6 times now and it's concerning.

6 Replies

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Richard Laliberte Replied

9/9/2025 at 11:20 AM

I would be interested in the answer to this. We are currently on 9294 and want to upgrade to one of the latest versions, but this would definitely put a pause on that plan.

BMark Replied

9/10/2025 at 7:15 AM

Hello,

It happens to us too.. We opened several tickets a while ago, and after a lot of testing, it seemed to be resolved, although the cause wasn't found.

Now, with the 9371, it happened again right after I installed it.

We can't figure out why it happens randomly.

We're also waiting for a definitive solution.

Mark

Brian Bjerring-Jensen - VonBjerring GmbH Replied

9/10/2025 at 2:10 PM

The lists are installed once when a new version is released and not updated afaik.

We have sought a solution where the lists are maintained and updated on a schedule.

Our Firewalls are running list updates every 3 hours for that exact reason and we use our firewalls to block traffic by country instead of the server.

drew2160fl Replied

9/12/2025 at 12:07 AM

This problem has been around for a while now. In fact, we make it a habit to check (and then re-setup) the country-specific settings after every update recently.

I hope this can get fixed soon.

Spencer Jones Replied

9/18/2025 at 4:55 PM

Employee Post

This issue has been fixed and will be available in today's 9392 release.

Spencer Jones Software Developer SmarterTools Inc. www.smartertools.com

Tony Scholz Replied

9/19/2025 at 6:55 AM

Employee Post Marked As Resolution

Build 9392 (Sep 18, 2025)

Added: A warning toast when the user's OS language does not match their SmarterMail language.

Changed: Updated keyboard bindings for MacOS users.

Fixed: A 400 response is returned from the server if the selected from is NULL in the API request.

Fixed: A Gmail web calendar does not stay synced with SmarterMail after the initial sync.

Fixed: Block Authentication by Country list can unexpectedly reset.

Fixed: Custom webmail logos are not loading for all subdomains of the domain.

Fixed: Debian 13 requires a manual installation of libicu76.

Fixed: Domain Disk Usage notifications only triggering for a single domain.

Fixed: Enabling "Allow users to override spam settings" at the domain level saves but reverts to Disabled when you navigate away and come back.

Fixed: Mailing list subscribers don't display properly when the mailinglist-history.jsons file includes bad data.

Fixed: Searching in the spool/waiting to deliver for "noreply" retuns zero (0) results regardless of how many "senders" have noreply in the address.

Fixed: Sending a system email for password violations is not working properly.

Fixed: The account-list-search API call returns CriticallyErrored status for all aliases.

Fixed: The list-subscribers.jsons file can cause performance issues due to its size.

Fixed: The SmarterMail service can fail on Linux during a Windows migration.

Fixed: Users are unable to remove their avatar image in Settings.

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

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