How do I restore emails deleted by mistake
Question asked by Antonio Girgenti - 8/26/2025 at 10:25 AM
Unanswered
Hello,

I am using :
                        
SmarterMail Enterprise
                       
Build 9322 (Jul 10, 2025)

I made the mistake of deleting all emails for a  user.  Is there a way to restore those deleted emails?

Thanks,
Tony
Derek Curtis Replied
Employee Post
Hi, Antonio

You have a few options, depending on how you are using SmarterMail.

1. Archiving. If you have archiving enabled, you should be able to restore, say, all emails sent TO that user, and FROM that user. They will have to do some re-organization, but it should be possible.

2. Restore from a backup. If you're backing up the server, you should be able to restore this user. Even if the backup is a few days old, something is better than nothing.

3. I'm assuming you checked their Deleted Items folder? If you deleted them from webmail they may still be there as long as they weren't purged.
Derek Curtis COO SmarterTools Inc. www.smartertools.com

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