Logos still dont work perfectly
Problem reported by Brian A. - 8/23/2025 at 9:42 PM
Being Fixed
1) Where where are they stored? Did you delete them? Do they get backed up when I backup SmarterMail folder?

2) At first, only one of my domains would keep the image. After I click save, they would disappear.

3) It's doing weird stuff. Some logos will save and some won't. If I try some logos on different domains, they save.

4) Some domains will only save after the third try.... on SOME images. On others, it will never save. But then the image that won't save...will save on a totally different domain. What is going on?

5) It seems like some domains won't save the image I want. So I try a different image and then it saves. Then I delete that and try the one I want, and it then saves.

6) There's no rhyme or reason to what it's doing. I just used a new logo on one website, and it wouldn't save until I picked a different image. Then I changed back, and it saved. Five or six times total before it would save.

7) And they don't work for domain aliases....


PS. I know how to spell "don't" but your site here doesn't like the apostrophe. 
what are the length of the filename and is it the same filetypes?
Ray Burd Replied
Employee Post
I wanted to let you know that I was able to replicate this issue and I've escalated this to development for a much closer look.
Ray Burd System/Network Administrator SmarterTools Inc. www.smartertools.com

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