SM Build 9357 - MailService.exe - Fault
Problem reported by Douglas Brantley - Today at 9:16 AM
Known
Windows Server 2022 Standard
Version: 21H2
OS Build: 20348.4052

Installed SM Build 9357 yesterday 08-18-2025.
MailService.exe crashed at 9:46PM last night. 

Faulting application name: MailService.exe, version: 100.0.9357.30410, time stamp: 0x68270000
Faulting module name: KERNELBASE.dll, version: 10.0.20348.3932, time stamp: 0x4c7b412e
Exception code: 0xe0434352
Fault offset: 0x000000000003f46c
Faulting process id: 0xa74
Faulting application start time: 0x01dc10736bf87a8c
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterMail\Service\MailService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 881fb185-8096-497a-a6b2-fc51c0adfa74
Faulting package full name: 
Faulting package-relative application ID: 
Kyle Kerst Replied
Employee Post
This exception code (0xe0434352) is unfortunately not very indicative of the root cause so we'll likely need to check some additional logs with you. If you do a quick search of the logging on your server do you find any repeating errors being logged in any particular log file? 

I typically start my review in the Error logging and then move to protocols like IMAP/MAPI/etc. If you find a repeated error you can usually see which user is triggering it as well and that should give you a path to begin troubleshooting on. 
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
Derek Curtis Replied
Employee Post
Douglas, we'll get a ticket started with you on this. Thanks for reporting it. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com

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