Hi Derek,

This issue is occurring under version Build 8587. We have not upgraded the server yet.

Yes, we are using different licenses across various versions, and the usage for each license can be considered the same. So far, this is the only instance experiencing the issue.

Another option you can try is adjusting the Config File Cache size. Go to Settings → Troubleshooting, then change the cache size from Automatic to 3 GB or 4 GB, depending on the memory available on your server.

This won’t reduce the initial load time, but it allows more objects to be stored in memory. If many users are logged in at the same time, this can help improve performance since the system won’t need to read from disk as often.

Keep in mind this is just a suggestion and not a guaranteed fix, but it’s worth testing. Please let me know if it makes a difference.

Hey Nageswara,

We’ve made improvements to help the email and mail pages open faster and run more smoothly. Contacts now load in the background, so the page won’t freeze up when you’re sending an email. The only time you may notice a short delay is if you click the To: field before the contacts are fully loaded. Otherwise, the page will stay quick and responsive.

We also updated the Mail page itself so it loads faster overall.

As for caching, we chose not to store contacts long term in the browser. That approach can lead to outdated information and adds unnecessary complexity. By loading contacts fresh each time, we make sure the information you see is always accurate and up to date, while still giving you better performance.
These improvments will be in the next release.

Kind Regards,