Back to Community Threads
2
Build 9266/9273 MAPI is not working again.... moving an email doesnt reflect in webmail or on mobile devices. Inbox stuck updating...
Problem reported by Brian Bjerring-Jensen - VonBjerring GmbH - 5/23/2025 at 5:53 AM
Submitted
Just a heads up to all out there.

Since the update moving emails to subfolders in inbox doesnt get reflected in webmail or on all mobile clients despite resync all devices.
0
Gabriele Maoret - SERSIS Replied
5/23/2025 at 8:40 AM
mmmmh... So it's better that I stay with 9245... 😅
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Richard Laliberte Replied
5/23/2025 at 9:22 AM
we are on 9182 i was hoping to upgrade soon as well lol, we don't use MAPI though so this might not affect us lol
0
Once updated you cant go back. Something is broken.

I have reverted to 9245 without improvement.
0
When shifting email accounts to other domain MAPI account this shows

Emails are received fine but moving them is not registered on the server in either of the accounts.
0
SmP Replied
5/23/2025 at 11:43 AM
Did you open a support ticket?
0
1
I had to delete the .ost file and its now syncing the account. I will see how it behaves.
1
Gabriele Maoret - SERSIS Replied
5/26/2025 at 12:09 PM
Is this issue confirmed?
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Sent May 24, 2025 1:55:50 AM
 
  Hello,
Thank you for providing the user account, I will look into this issue further and let you know what I find.

Regards,

Ray Burd
System/Network Administrator
Support
SmarterTools
0
Michael Replied
5/26/2025 at 5:25 PM
Interested to see how this shakes out. 
0
I had to delete the .ost file for the affected account and let the account sync again. Now I have only the misssing mail headers left as a problem so far...
Back to Community Threads

Reply to Thread

Enter the verification text

Related Knowledge Base Articles

Add to Outlook LimitationsSmarterMail > Desktop and Mobile Synchronization
New SmarterMail and WHMCS IntegrationUtilities and Conversion Tools
How Does MAPI & EWS and EAS Licensing Work?SmarterMail > Installation and Configuration
Contact Groups in WebmailSmarterMail > Desktop and Mobile Synchronization
Migrate SmarterMail to a Different ServerSmarterMail > Installation and Configuration