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Domains with new Secondary Path location not off-loading emails
Problem reported by AWRData - 5/12/2025 at 7:20 PM
Resolved
I have two domains with a few hundred GB of email which I know for a fact spans several years.  I was actually literally giddy to see the Secondary Path setting for this very situation, but after setting the path I find emails are not being moved.  Other domains with less email are, but these two are particularly stubborn.

What do?

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Matt Petty Replied
Employee Post
It's not exactly based off the received date or the date on the email. It actually follows a "ChangedDate" thats internal and gets updated based on various actions against the email. 

There's another optimization I'm thinking of but I don't remember if we implemented it. Keeping the top/last ~50 items in the folder on primary. Though it's very likely the first scenario given the size you indicated.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
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AWRData Replied
Thanks, Matt.  Would it be possible to off-load emails based upon their actual age?  I may be in the minority when I say that is the behavior I expected.  Especially when I am on-boarding new customers with a couple hundred GB of emails imported via Outlook/IMAP or, as will happen later today, Exchange migration.
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Matt Petty Replied
Employee Post
I think there were some strong technical reasons for why we are doing it using the changed time. That way their clients and webmail remain snappy for new (or recent moved, etc) messages and we don't put a huge load on secondary storage which are very likely slower-storage mediums. There could be changes to how we do this or how we treat imported messages to maybe help these specific scenarios. 
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
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AWRData Replied
In my environment, there is no difference between primary and secondary storage, so performance at this level is not an issue.  Right now, the constraint is storage provisioning.  That said, I suppose I could cheat it a bit to get things to move: right now, I have the division set at 365 days, but if I halve that, if things work the way I think, the move could be triggered for almost all of the affected domains.

Does the move depend upon filesystem access times of the data?
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Andrew Barker Replied
Employee Post Marked As Resolution
The move is based on when the message was added to the folder.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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AWRData Replied
Thanks for the info.  Not exactly what I was expecting, but I can work with it.

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