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What password for loading certificate?
Question asked by Thomas Leylan - 4/13/2025 at 12:03 PM
Unanswered
This seems to have started happening an update (or two ago) but now I have to redeploy the .pfx file every day. Ultimately I get the following message: Certificate cannot be loaded with password provided

At the moment I still see the .pfx file (I just redeployed it) but it will disappear tomorrow. The problem I have is with all the passwords and such I don't know which password is being complained about and/or who is complaining.

I'm using Certify The Web that uses Let's Encrypt to generate the cert. Have no problems with the cert or anything else for a few years. CTW runs a deployment script which simply copies the file. It works when I tell it to redeploy but as you can see there is some sort of issue loading it. I can check my email at the moment regardless BTW.

How do I find out which password and where to enter it?

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Kyle Kerst Replied
Employee Post
The password we use to access the PFX files is entered under Settings>SSL Certificates when logged in as a system administrator, and that password should match the one you have set up in your deployment script where it exports the newly renewed certificate to PFX format. If you can find the password for that script/export configuration and copy it over to SmarterMail that should get you back into those certificates. 
Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com
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Thomas Leylan Replied
Thanks for that. I am logged in right now as the admin. I edit the Certificate Password (tried pasting it and typing it) and the Save button is never enabled.

I can BTW edit other items in General, Protocols and such and the Save button enables in those cases. Cancel button enables as I enter the password.

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