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Possible Memory Leak - SmarterMail Enterprise 100.0.9168.31407 (Feb 6, 2025)
Problem reported by Linda Pagillo - 4/3/2025 at 9:46 AM
Resolved
We are running SmarterMail Enterprise 100.0.9168.31407 (Feb 6, 2025) on one of our Windows servers. Yesterday and this morning the memory usage for SmarterMail spiked to between 22 and 25GB then the service crashes. We are upgrading to the newest SM version this evening to see if that will resolve it, but I just wanted to post this here in case anyone else is having the same issue. @SmarterTools team.. if you want to have a look at our server, contact me directly and I will give you access to check it out. Currently all is well, but this happened overnight for the past 2 nights. Not exactly sure what is causing it.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 

6 Replies

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Derek Curtis Replied
Employee Post
I'll have someone reach out to you, Linda. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Brian Bjerring-Jensen Replied
Just restart the smartermail service to see if the memory drops...

Have you checked to see if its standby memory causing the issues?

4
Derek Curtis Replied
Employee Post
Just to put this one to rest, turns out Linda had a customer whose email client went a bit sideways, causing looped replication of GRP files. This put a strain on the server and steadily increased the load on SmarterMail and the server in general. Getting that resolved also resolved the resource issues. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
2
Brian Bjerring-Jensen Replied
Thanks Derek. So one email client could make the whole server become unresponsive?

Its thats so, then thats a major flaw and should be solved asap.
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Derek Curtis Replied
Employee Post
Linda will have to provide more details -- I just grabbed the gist from the ticket she has with us. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Linda Pagillo Replied
Hey Derek!

Please hit me up directly and I will answer any questions you need. Thanks.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

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