4
Notifications are Blank
Problem reported by kevind - 1/20/2025 at 10:12 AM
Submitted
Build 9124 (Dec 24, 2024).

Log in as Admin and see that the Notification bell in upper-right has new messages. So click on the bell and it brings up a window with dates, but the Message column is blank.
Based on the dates, I'm guessing these are messages that there's a new version available. If you clicking on the row, it opens a pop-up with no message, just Dismiss & Close buttons.

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Tony Scholz Replied
Employee Post
Hello, 

If you go to Settings -> Events can you check and see if any of them are blank? 


You can click on them one at a time and check the action card. 


If any of these are blank and they are built-in Events you will need to regenerate the Events file. If you have custom events they will be lost during this process. 
  • Stop SmarterMail
  • un-install SmarterMail
  • rename or delete the events.json file 
    • Windows: C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Settings\events.json
    • Linux: /etc/smartermail/events.json
  • re-instal SmarterMail. 
Hope this helps!
~Tony

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com
3
kevind Replied
Tony,

Yes, the "Name" column was blank for several of these (New Version, Disk Space Used & Changes, Add-on Expires). Not sure why as we've never changed anything here, so maybe a bug in some old version...

Anyway, we'll try your process to regenerate Events file and let you know how it goes.

Thanks, Kevin
2
kevind Replied
Tony, we followed your instructions to delete the Events.json file and reinstall SmarterMail, but it didn't make any difference.

Went to Settings->Events and 4 of the entries including New Version are still blank. Clicking on New Version under Type, I manually entered an Event Name and Subject (under Show a notification). That should fix it.

But just wanted to make you aware of this as we never touched anything here. Not sure how these ever got blanked out as you can't remove Event Name since it has an asterisk(*). This particular server is running Free version Build 9147, but we have other servers that do show the notifications properly.

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