Hello Chris,
There is a "Licensing" log that you can review to get more details. The entry should look like the example below with a stack trace or other error.
[2025.01.16] 00:03:41.985 Daily activation check started.
[2025.01.16] 00:31:33.293 License operation 'ActivationQuery' occured.
[2025.01.16] Result=Success
[2025.01.16] AuthEmail=xxxxxx@xxxxxx.com
[2025.01.16] AuthPassword=****HIDDEN****
[2025.01.16] LicenseKey=**********************5F4E5-A4CF7B
[2025.01.16] MasterProductName=SMARTERMAIL
[2025.01.16] ProductVersion=100.0.9124
[2025.01.16] MachineName=SUP-ATESTLZ
[2025.01.16] IsReactivation=True
This is located with the other logs by going to Manage -> Troubleshooting -> View Logs and adjusting the log type to be Licensing.
You can also do a test to make sure you can reach our activation servers
Thank you
~Tony
Tony Scholz
System/Network Administrator
SmarterTools Inc.
www.smartertools.com