Hi Chris,
As long as you gave sales the correct hostname for your server and the proper key you are using, I would think it should work fine...
Please contact sales@smartertools.com to request steps for a manual activation. A manual activation requires the server's hostname, which can be found by entering 'hostname' into the server's command prompt.
Here are the steps I believe.
1) Stop SmarterMail (MailService.exe), be sure it isn't running using Task Manager.
2) Use notepad or another editor to edit mailConfig.xml file
3) At the top edit the activation & activationsiginature lines, example follows :
<?xml version="1.0" encoding="utf-8"?>
<MailConfigDataSet>
<MailConfig>
<!-- ** Licensing ************************************ -->
<licenseKey><YOUR_KEY></licenseKey>
<oldLicenseKey><YOUR_OLD_KEY></oldLicenseKey>
<activation>(4536-character string)</activation>
<activationSignature>(172-character string)</activationSignature>
<activationStringMethod>m2015</activationStringMethod>
<activationSignatureMethod>sha512</activationSignatureMethod>
4) You might want to be sure SmarterMail v11 is using m2015 and sha512, maybe the two lines for activationstringmethod & activationsignaturemethod need to be set to something different, this is what SmarterMail v15 is using.
5) Start SmarterMail (MailService.exe)
*NOTE* Be sure there are no spaces in activation string section part.
Hope you can get this going!
-dave