Build 9084 - Can't select text to copy it in different sections of SmarterMail UI

Problem reported by Sébastien Riccio - 11/18/2024 at 7:55 AM

Resolved

Hello,

Since latest update, build 9084, I can't select any text to copy to the clipboard anymore.

For example in the Troubleshooting / view logs / search results:

Also noticed this in the "Spool / View HDR" on a spool item, I can't copy text from the HDR view anymore....

Am I the only one with this issue with build 9084 ?

Kind regards.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

15 Replies

Reply to Thread

Michael Replied

11/18/2024 at 8:17 AM

Seeing this also in subject line of outbound new messages.

Chris Replied

11/18/2024 at 9:08 AM

This appears to be a bug in the latest Edge update Version 131.0.2903.51 (Mac & PC)

In webmail text will not visibly highlight when selected, but can still be copy/pasted even though you cannot see what is highlighted.

New message windows do not have this issue, but from what I've seen any other tab/window in webmail has the problem when trying to highlight to copy.

No issue in Chrome Version 131.0.6778.70.

Not sure if there is anything ST can do to fix this but I do have a ticket opened with them.

Sébastien Riccio Replied

11/18/2024 at 9:20 AM

Hmmm I tried with Brave (based on Chromium). Same results.

I thought it was the same with Firefox, but it works correctly with it.

Sébastien Riccio System & Network Admin https://swisscenter.com

Daniele (TDBnet) Replied

11/18/2024 at 9:44 AM

Also for me. Up to v130 of Edge and Chrome my users were able to select a text (e.g. for copy and paste it in another app) from the body of an email using the SmarterMail web UI.

From v131, no more can do text selection.

@Chris, I've this issue also in Chrome Version 131.0.6778.70.

Also on SM build 9056, so I think it's not an update issue on the SM side.

HELP!

Daniele

John Quest Replied

11/18/2024 at 11:53 AM

This is not a SM issue. It is a Chrome issue. And yes, for those that do not know, the iterations of browsers based upon the Chrome engine may have different results that using Chrome browser directly.

Chris Replied

11/18/2024 at 1:11 PM

You can fix Chrome by going into Settings > Reset Settings

Clear ALL cache and cookies

Close Chrome and restart

This does not work for Edge.

Daniele (TDBnet) Replied

11/19/2024 at 12:18 AM

Suggested fix didn't resolve the issue here.

I've updated to the latest stable build Chrome, Firefox and Edge:

- Edge 131.0.2903.51 HAS the text selection issue in SM UI

- Chrome 131.0.6778.70 HAS the text selection issue in SM UI

- Firefox 132.0.2 HASN'T the text selection issue in SM UI

SM updated to b9088.

Daniele

Daniele (TDBnet) Replied

11/19/2024 at 1:11 AM

In the Google Chrome community i've found this thread: https://support.google.com/chrome/thread/307637045/highlight-text-in-x-using-chrome?hl=en

It is possible that the SM UI has a CSS to make selections transparent, as reported in that thread by the Google Product Designer giliard?

Sébastien Riccio Replied

11/19/2024 at 1:33 AM

TBNnet that's a good track to follow, the description of the issue kinda looks like what we experiment with SM UI

Sébastien Riccio System & Network Admin https://swisscenter.com

Kyle Kerst Replied

11/19/2024 at 6:27 AM

Employee Post

I am able to replicate this on Edge on Windows, but my Macbook has no trouble even in Chrome. I'm going to escalate a task to have development look into this to see if there is anything we can do on our end.

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

Cris Mead Replied

11/19/2024 at 10:22 AM

Chris' suggestion worked for Chrome Version 131.0.6778.70 (Official Build) (64-bit)

same thing didn't work for edge Version 131.0.2903.51 (Official build) (64-bit)

Cris Mead Replied

11/19/2024 at 3:39 PM

This is happening on Build 9021 (Sep 12, 2024) as well it' not smartermail but an chrome/edge update

ActorMike Replied

11/19/2024 at 5:36 PM

I used a removal tool and removed MS Edge/Webview and installed an older version of MS Edge and Webview and the problem persists- https://github.com/ShadowWhisperer/Remove-MS-Edge