Windows to Linux migration: Encoding error

Question asked by Alain W. - 11/8/2024 at 3:28 AM

Unanswered

After migrating from Windows to Linux the mail service logs the following error:

MailService[849]: [ERROR] systemEncoding: System.Exception: Default encoding changed since initial install. Please search the SmarterMail Knowledge Base for "SmarterMail doesn't run after changing Windows locale" for more information.
MailService[849]:    at MailService.Core.MailServer.MailServerFullStart()

Searching the knowledge base returned the following article
portal.smartertools.com/kb/a2776/smartermail-doesnt-run-after-changing-windows-locale.aspx
Which doesn't seem to apply in this case.

Any pointers?

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Kyle Kerst Replied

11/11/2024 at 6:22 AM

Employee Post

We have seen this error logged once in testing previously on a cloud based instance of SmarterMail running in Ubuntu. Is this a cloud server as well by chance? Also, are you running the latest public release on this server?

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Alain W. Replied

11/11/2024 at 6:37 AM

Hello Kyle, thanks for your reply. It's not a cloud server. Debian 12, inhouse, Smartermail is the only meaningful application installed. Yes, latest release build 9056.

Kyle Kerst Replied

11/12/2024 at 11:50 AM

Employee Post

Interesting, thanks for commenting on that. I'm going to keep an eye out for this in my testing going forward and will follow up here if I spot it again. In the meantime I recommend submitting a ticket on this so our support team can help investigate further.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Ray Burd Replied

11/12/2024 at 1:51 PM

Employee Post

Can you tell me which build you upgraded from or was it just a straight migration from Windows SmarterMail build 9056 to Linux SmarterMail build 9056? I will try to see if I can replicate using a similar upgrade path/environment.

Ray Burd System/Network Administrator SmarterTools Inc. www.smartertools.com

Alain W. Replied

11/12/2024 at 10:18 PM

Thanks a lot Ray.

Migration was Windows Build 9042 (longtime running Smartermail server) to Linux Build 9042. Whereas the Linux server was a fresh install of version Build 8993 which was then gradually updated to 9042 before migration.

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