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Cyren down?
Problem reported by Christian Schmit - 10/14/2024 at 2:13 PM
Resolved
Cyren has stopped working on 2 of our Smartermail servers since 12 October. Both servers are running the latest build 9049 (Windows). One server reports a licence problem in the logs, even though the Cyren licence is valid and active. The other server does not report any license problem but Cyren also stopped working on this server.

Anyone else currently having problems with Cyren?

9 Replies

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2
BMark Replied
10/15/2024 at 9:12 AM
Hello,

I also confirm to us the problem with Cyren Client after installing build 9049

Mark
2
Sabatino Replied
10/15/2024 at 9:34 AM
I installed 9049 on Windows 30 hours ago and here too it seems that Cyren is not working.
I do not find any anomalies in the logs. But since the installation, Cyren Premium Antispam has been completely unknown
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
2
Sabatino Replied
10/15/2024 at 9:50 AM
I opened a ticket
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
1
Sabatino Replied
10/16/2024 at 9:48 AM
via ticket they confirmed to me that they replicated the problem.
Let's hope so. Since we pay for cyren antispam with add in, apart from the fact that it doesn't work it's quite annoying
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
2
Kyle Kerst Replied
10/16/2024 at 2:27 PM
Employee Post
We are aware of this issue and it looks like we're working on finalizing a fix currently so should have some forward movement on this soon.
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
0
Daniele (TDBnet) Replied
10/17/2024 at 6:57 AM
Same issue here from 9049. Opened a ticket.
1
Sabatino Replied
10/21/2024 at 8:45 AM
I confirm that with 100.0.9056.29471 the problem has been solved
Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy
0
Kyle Kerst Replied
10/22/2024 at 1:15 PM
Employee Post
That's great to hear Sabatino.
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
0
Daniele (TDBnet) Replied
10/23/2024 at 3:32 AM
All right here too!

Daniele
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