Orphaned HDR files in SUBSPOOL folders
Problem reported by Scot Desort - 9/20/2024 at 8:29 AM
Submitted
Over the past 5 weeks, it appears that orphaned .HDR files are building up in the SUBSPOOL folders. I am not sure why. There are no .EML files in any of the folders. I have files going back to August 14, a few each day, in each of the 10 subspool folders. Very strange.

There are now over 1000, which is triggering a notification to me every 30 min about the spool size. Of course, nothing is visible in the web interface.

We are on version 100.0.9014.28563
Employee Replied
Employee Post
Hello Scot,

We had a similar bug in 8993, can you confirm if any of these orphaned HDRs are from a more recent build? 

Build 8993 (Aug 15, 2024)

  • Fixed: Emails that fail DMARC and are rejected are leaving orphaned HDR files in the spool folders.

Best regards,
Scot Desort Replied
I have orphaned HDR files being created even today, and we are on 9014

Employee Replied
Employee Post
Scot,

Thanks for letting me know, I don't see a ticket started for this topic, so would you mind if I start one for you?

Best,
Scot Desort Replied
Sure. Here is screenshot of subspool9 folder showing HDR files as recent as 3 hours ago. 

and these do appear to be from failed DMARC messages:

Failed 
x@x.com
retry: 0;09/20/2024 11:28:08
spamcheck: _SPF=30,Fail
spamcheck: _DMARC=0,failed
creationdate: 09/20/2024 11:28:08
notify:x@x.com
containsLocalDeliveries: True
connectedip: 188.80.243.4
helo: bl15-243-4.dsl.telepac.pt
connectedhostname: bl15-243-4.dsl.telepac.pt
smtpSessionId: 20019517
dmarcResult: Failed (Domain: notification.intuit.com, Reason: SPF: False, DKIM: False, Alignments: 0, Domain: notification.intuit.com, Action: reject)
authentication-results:  dmarc=failed (v=DMARC1 p=reject rua=mailto:dmarc_rua@emaildefense.proofpoint.com ruf=mailto:dmarc_ruf@emaildefense.proofpoint.com fo=1) reason="SPF: False, DKIM: False, Alignments: 0, Domain: notification.intuit.com"


Employee Replied
Employee Post
Scot,  

Got it, thank you for the information. I'm creating a ticket right now so we can start troubleshooting. 

Best,

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