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Email Filtering : Missing "Filter By Forwarded" and can not find way to assign categories.
Problem reported by Curtis Kropar www.HawaiianHope.org - 9/18/2024 at 4:08 AM
Submitted
HI.
See screen shot. This is build 9014.

1) I would like to see a filter by option for "Forwarded" messages. We can filter by pretty much everything else except that right now. Trying to sort emails that have been "dealt with" and cant filter out the ones that have been assigned / sent to other staff.

2) I have several "Categories" set up, and can see how to create more, but for the life of me I can not find where I tag an email with that category. Even under the "Mark" and "Actions" there is no option to tag the email with the created categories. Is it missing or am I not seeing it ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

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Tony Scholz Replied
Employee Post
Hello Curtis, 

To mark an email with a category you will want to select the "Mark" dropdown. ( image below ) 


For the Forward filter option. I will get a feature request added for this.  


Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com
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Tony Scholz Replied
Employee Post
Feature Request submitted. 
Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com
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Thanks !
The category list is not under the "mark" option, however if i click on "Manage Categories" I can see them there. I also just added "test" and it did not show up either under the "More" option.

Mind you this may be another bug left over from older conversions. This was originally a v14 Smarter Mail, then upgraded this January to build 8797, then recently to 9014
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
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HI. Were you able to investigate or do i need to submit a ticket for this ?

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
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Tony Scholz Replied
Employee Post
Hello Curtis, Still can not get this to break locally, I went ahead and created a ticket for you. 
Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com
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For anyone reading this, and update :
Apparently the issue for the tagging and categories is that the domain folder name on the server is in MiXeD CaSe. Changing it from HawaiianHope.org to hawaiianhope.org fixed this and a couple of other issues we were having. You have to detach the domain, rename it to lower case, then reattach the domain. problem solved.
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

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