Tasks Outlook Error

Problem reported by berk bagdatlioglu - 9/9/2024 at 2:14 AM

Submitted

Hello,

We used to be able to select flags via a checkbox. After updating, this feature disappeared from our email system. Is this feature not available in SmarterMail? We have tried to indicate this in the screenshots below. tried to indicate this in the screenshots below.

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Oliver Replied

9/9/2024 at 5:37 AM

Hello @berk,

it works for me without errors.

However, I have noticed an error behavior.

- Message in inbox “flagged with flag”

- Switch to “Tasks"

- If I now mark this as “completed” under “Tasks”, it disappears in “Tasks”. But the message in the inbox is still marked with the “flag” and is not marked there as completed with a “green tick”.

Windows Server 2022

SM Server 9014

Outlook 2021 version 2408 (Build 17928.20114)

berk bagdatlioglu Replied

9/9/2024 at 6:23 AM

hi,
When I did what you suggested, it both disappeared and the checkmark didn’t appear.

berk bagdatlioglu Replied

9/12/2024 at 12:19 AM

Derek Curtis Replied

9/12/2024 at 8:44 AM

Employee Post

So, we've tested this on a couple of different Outlook installs, and a couple of different versions of SmarterMail and we just can't seem to replicate it. This is from my own domain running Build 9007

I flagged this message for follow-up:

And it appears in Outlook as a To-Do:

When I mark it as done in To-Dos, the message is marked as completed on the message itself. If I remove the flag from the message, the To-Do disappears.

So I want to be clear, we're talking about items that show up as To Dos in Outlook which, to my mind, are different than actual Tasks, even though To-Dos can show up in a Tasks list. And are any of these flags set using Rules or anything within Outook?

My testing was done on Outlook (Classic) 2408 (Build 17928.20114 Click-to-run)

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Oliver Replied

9/12/2024 at 12:11 PM

Hello Derek,

I can no longer reproduce the error I described in my environment.

Although I have not made any updates on the server or the clients, I can't quite explain it. But even after multiple tests yesterday and today, the error did not reappear.

Best Regards

Oliver

Derek Curtis Replied

9/12/2024 at 12:34 PM

Employee Post

Interesting. Any chance that there was a Windows update, either on the client side or the server side?

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Oliver Replied

9/12/2024 at 1:50 PM

I can definitely answer that with no, as the updates are controlled centrally.

It is also a mystery to me that the problem has disappeared without any changes.

Derek Curtis Replied

9/12/2024 at 3:27 PM

Employee Post

Well, I think Berk is still seeing an issue, and we have a ticket open with him, so we'll continue looking into it. Glad it fixed itself for you, at least. Oliver!

Derek Curtis COO SmarterTools Inc. www.smartertools.com

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