Hi George! Sorry to hear you're having trouble with this. We track the SSL status in the domain and system level settings.json file - do you see an entry in there for this domain? We also track the PFX files kept in the Certificates directory so this might be another source of clues. I see you have a ticket submitted so I'll note this with the assigned tech as well so they can get the ball rolling on this for you.
Kyle Kerst
Acting IT Manager
SmarterTools Inc.
www.smartertools.com