no ssl certificate for new domains

I have a major issue with the SmarterMail version on Linux. We recently migrated to Linux, and now I’m facing a problem where a newly created domain ‘vipcloud.app’ simply doesn’t appear under the certificates. An SSL certificate is not being generated. Deleting the domain and recreating it hasn’t helped either. Could you please assist me?

George

George A. RauscherMember of the German Society for Criminology (Deutsche Gesellschaft für Kriminalistik e. V.)Member of "LEVA" Law Enforcement and Emergency Services Video Association, Inc.intelligent piXel GmbHExperts in forensic criminologyEnzianstr. 4a82319 Starnberg0800 - 999 8 99 88 (free*)Website: www.intelligent-pixel.comManaging Director: George A. RauscherAuthorized Representative: Dr. Louise MorgottTax Number: 143 / 150 / 31010HRB 207 679 / Munich Local Court

Kyle Kerst Replied

8/29/2024 at 6:33 AM

Employee Post

Hi George! Sorry to hear you're having trouble with this. We track the SSL status in the domain and system level settings.json file - do you see an entry in there for this domain? We also track the PFX files kept in the Certificates directory so this might be another source of clues. I see you have a ticket submitted so I'll note this with the assigned tech as well so they can get the ball rolling on this for you.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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